Privacy Policy

Effective Date: 2024

 

Welcome to Yasmine Grace Therapy (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring your personal data is handled with care. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit www.yasminegracetherapy.co.uk (“Website”) or engage in our therapy services.

1. Information We Collect

We may collect the following types of information from you:

1.1 Personal Information

  • Contact Details: Such as your name, email address, phone number, and postal address, when you fill out a form on our Website or contact us directly.
  • Health Information: Relevant mental health and medical history that you voluntarily share with us during consultations or therapy sessions.
  • Payment Information: When you book and pay for a session, we may collect payment details (e.g., credit card information), which are processed securely by third-party payment providers.

1.2 Automatically Collected Information

When you visit our Website, we may automatically collect:

  • Usage Data: Information about how you interact with the Website, such as pages visited, time spent on each page, and click-throughs.
  • Device Information: Data on the device you use, such as IP address, browser type, operating system, and similar details.

2. How We Use Your Information

We use your personal information for the following purposes:

  • To Provide Services: To facilitate and manage your therapy sessions and respond to enquiries.
  • Payment Processing: To securely process payments for services.
  • Improving Our Services: To improve the functionality and user experience on our Website.
  • Compliance: To comply with any legal or regulatory requirements and ensure confidentiality in accordance with therapy and data protection standards.
  • Marketing Communications: With your consent, we may send you newsletters, updates, and relevant information on services. You may opt out at any time.

3. Legal Basis for Processing

We process personal information based on the following legal grounds:

  • Consent: When you provide information voluntarily, we use it with your explicit consent.
  • Performance of a Contract: When we provide therapy services, we process data as required to fulfil our service agreement.
  • Legitimate Interests: For certain purposes, such as improving our Website or securing our systems, we process data for legitimate business purposes.
  • Legal Compliance: To fulfil any legal obligations, such as health records retention requirements.

4. Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following situations:

  • Service Providers: We may share data with trusted third-party providers who assist in operating our Website, processing payments, and providing therapy tools, as long as they agree to keep this information confidential.
  • Legal Requirements: We may disclose information if required by law or to protect our rights, comply with a judicial proceeding, or respond to a government request.
  • Emergency Situations: If we believe someone is at risk of serious harm, we may need to disclose certain information in line with professional and legal obligations.

5. Data Security

We employ a range of physical, electronic, and administrative security measures to protect your personal data from unauthorised access, use, or disclosure. However, while we strive to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, or until you request its deletion. Therapy records are retained according to legal requirements and industry guidelines.

7. Your Rights

You have certain rights concerning your personal data:

  • Access and Correction: You may request access to or correction of your personal information.
  • Data Deletion: You may request the deletion of your data, subject to certain legal restrictions.
  • Data Portability: You may request a copy of your data in a structured, machine-readable format.
  • Right to Object: You may object to certain data uses, such as marketing communications.
  • Withdraw Consent: Where processing is based on consent, you may withdraw your consent at any time.

To exercise these rights, please contact us at yasmine@yasminegracetherapy.co.uk.

8. Cookies and Tracking Technologies

Our Website uses cookies to improve your experience. Cookies are small files placed on your device that help us understand how users interact with our Website. You can control cookie preferences through your browser settings.

9. Changes to This Privacy Policy

We may update this Privacy Policy occasionally. Any changes will be posted on this page, and the effective date will be updated. We encourage you to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have questions about this Privacy Policy, your rights, or how we handle your personal information, please contact us at:

Yasmine Grace Therapy
Email: Yasmine@yasminegracetherapy.co.uk

Last Updated: October 2024